Our Guarantee
We want you to be completely satisfied with your Maison Pulvino purchase. If you're not happy for any reason, you're covered by our 30-day money-back guarantee.
Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items should be in their original condition and packaging where possible.
How to Start a Return
Email us at info.maisonpulvino@gmail.com with your order number and the reason for your return. Our team will reply with simple instructions to complete the process. Please do not send items back before contacting us.
Refunds
Once your return is approved and received, we'll issue a full refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or card provider.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 14 days of delivery at info.maisonpulvino@gmail.com with a photo of the issue. We'll send a free replacement or issue a full refund — no need to return the item.
Non-Returnable Situations
Items returned without prior contact, or returns requested after the 90-day window, may not be eligible.
Order Cancellations
Orders can be cancelled within 24 hours of purchase, before they enter processing. Once an order has shipped, it falls under our standard return policy.
Questions?
Our support team is available 7 days a week. Email us at info.maisonpulvino@gmail.com and we'll get back to you as soon as possible.
